Unfortunately I lost the design I created on my account. I suspect this is due to me logging in through SSO on my Google account instead of through the regular log in. I would like to retrieve my design as many hours of work went into it.
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Hey @brianna, thanks for reaching out and so sorry for the trouble!
We’re not able to assist with file management here on the forum, so I’ve created a new ticket on your behalf: 1091853. Someone from support will review your account and be in touch soon.
Hello, I’m having the same issue. Did you find a solution for this?
Thank you.
Hey
Sorry to hear you are also having trouble with your file.
As a first workaround, can you also check your deleted tab for your missing file? The good news is that we don't permanently delete files from Figma unless you manually click "delete forever" or if you delete the team or project that the file was in.
You will be able to restore the file by opening your Drafts then opening the Deleted tab. Right click on the file and click Restore. The file will then be restored to the project it originally resided in.
To see all available files that can be restored, please make sure that you also set the "Created by" filter to "anyone" rather than "you." You, and anyone else who had access to edit that file should be able to find it and restore it this way.
Here's a guide from our Help Center with more information on this: Delete and restore files.
If this doesn’t help, please let us know and we can create a support ticket on your behalf so we can investigate it. Thank you!
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