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Question

My account has been suspended.

  • March 2, 2026
  • 2 replies
  • 20 views

yu zhang

Hello Figma Support Team,

 

I hope this message finds you well.

 

My Figma account (username: asidle, email: [redacted by moderator to remove personal information]) has recently been suspended, and I am currently unable to access my design files.

 

I have already submitted an appeal through the support form (Ticket #1765246), but I have not yet received further information regarding the reason for the suspension.

 

There are important project files in my account that I rely on for ongoing professional work as a UI/UX designer. The suspension has significantly affected my ability to continue my projects.

 

I sincerely believe this may have been triggered unintentionally, as I have always respected Figma’s Community Guidelines and Terms of Service. If any unusual activity (such as IP changes or login irregularities) was detected, I am fully willing to cooperate and provide clarification.

 

I kindly request a review of my account and would greatly appreciate it if this case could be escalated to the Trust & Safety team for further investigation.

 

Please let me know if any additional information is required. I will be happy to provide it promptly.

 

Thank you very much for your time and assistance. I truly appreciate your support in resolving this matter.

 

Best regards,

asidle

This topic has been closed for replies.

2 replies

yu zhang
  • Author
  • New Member
  • March 2, 2026

My account associated with the email address [redacted by moderator to remove personal information] has been suspended, and I am currently unable to access my design files.

 

Should you require any additional information or verification, please feel free to let me know. I will gladly provide it at your earliest convenience.

 

Thank you very much for your time and support. I truly appreciate your assistance in helping resolve this issue.


  • Figmate
  • March 3, 2026

Hi ​@yu zhang,

 

I understand your account has been suspended and you’re looking to regain access. For privacy and security reasons, we can’t handle account-specific issues directly here in the forum.

 

However, I’ve added a note to your support ticket to increase its visibility. It looks like your case has been migrated to ticket #1765179, and I can confirm our support team is actively reviewing on it.

To keep the conversation streamlined, I’ll go ahead and close this thread for now. Please keep an eye out for a reply via your ticket email. Our team will follow up with you there.

 

Thank you for your patience and understanding.