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niks
niks
New Member
January 13, 2026
Question

My account has been suspended

  • January 13, 2026
  • 1 reply
  • 120 views
Hello.I tried to renew my plan using my work email, and I think I did something wrong. Now, when I try to log in, I get a mail to message that my account is suspended.Is there a way to unblock my account and return to the initial payment process?
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1 reply

Tom Reem
Figmate
Tom Reem
Figmate
January 13, 2026

Hey ​@niks — sorry to hear about the trouble you’re running into with your account.

For privacy and account security reasons, we aren’t able to access or share account-specific details here in Figma Forum. That said, I do want to make sure this gets in front of the right folks so your account status and payment question can be reviewed properly.

I’ve gone ahead and opened a ticket on your behalf with our support team. Your case number is: 1686197, and they’ll follow up with you directly as soon as they’ve had a chance to take a closer look.

Please keep an eye on the email inbox associated with your Figma account for updates and next steps.

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