Hello.I tried to renew my plan using my work email, and I think I did something wrong. Now, when I try to log in, I get a mail to message that my account is suspended.Is there a way to unblock my account and return to the initial payment process?
Question
My account has been suspended
Hey
For privacy and account security reasons, we aren’t able to access or share account-specific details here in Figma Forum. That said, I do want to make sure this gets in front of the right folks so your account status and payment question can be reviewed properly.
I’ve gone ahead and opened a ticket on your behalf with our support team. Your case number is: 1686197, and they’ll follow up with you directly as soon as they’ve had a chance to take a closer look.
Please keep an eye on the email inbox associated with your Figma account for updates and next steps.
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