Hi Kevin!

To cover some bases, could you please follow the steps below:

1. As a first step, please remove the Figma app from your Jira account


2. After this has been completed, please log in to your Figma account with the correct email address


3. Ultimately, please Install Figma app again in your Jira account

If this doesn’t help, please try clearing your browser/desktop app cache and trying again.

You can clear the desktop app cache on a Mac in the Help menu under Troubleshooting. If you’d prefer to manually clear your cache you can:

1. Quit the Figma desktop app


2. Open Terminal.app and enter the following command: rm -rf "$HOME/Library/Application Support/Figma"


3. Try opening the desktop app again

You can clear the desktop app cache on Windows under the toggle-arrow at the right of the top toolbar under Help > Troubleshooting. If you’d prefer to manually clear your cache you can:

1. Close the Figma desktop app


2. Open the Start menu, and paste in this, followed by enter: %APPDATA%\Figma


3. In the window that opens, delete the Desktop and DesktopProfile folders if they exist


4. Launch the desktop app again

Hope it helps!

Hi @Celine_Figma I tried the instructions as you said (on my Mac) and I‘m still having the same issue. Currently, I can see in Jira that there is an app connected: Figma, but from Figma I still have no access to track or link the tickets.

Hey @Diana_Kampos ,

Welcome to the community, and sorry to hear that the issue is still persisting!

As these first workarounds don’t work on your end, I’d recommend you to reach out directly to the support (please also mention the steps you have done): here

Our technical specialist can investigate it further.

Thank you!

I searched for this issue, and then accidentally solved it

• Paste a link into the comments in Jira


• It asks you to connect your Figma account


• You get an Atlassian Authentication permission screen > Select the right account below > Click Allow Access