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Kevin_Gentry
September 29, 2023
Solved

Multiple Figma accounts detected Make sure you're logged into the same Figma account as the one that is attempting to authenticate to Jira, then try again

  • September 29, 2023
  • 4 replies
  • 1599 views

Multiple Figma accounts detected
Make sure you’re logged into the same Figma account as the one that is attempting to authenticate to Jira, then try again.

Has anyone seen this message before? I’m only logged into one account.

This topic has been closed for replies.
Best answer by Celine_

Hi Kevin!

To cover some bases, could you please follow the steps below:

  1. As a first step, please remove the Figma app from your Jira account
  2. After this has been completed, please log in to your Figma account with the correct email address
  3. Ultimately, please Install Figma app again in your Jira account

If this doesn’t help, please try clearing your browser/desktop app cache and trying again.

You can clear the desktop app cache on a Mac in the Help menu under Troubleshooting. If you’d prefer to manually clear your cache you can:

  1. Quit the Figma desktop app
  2. Open Terminal.app and enter the following command: rm -rf "$HOME/Library/Application Support/Figma"
  3. Try opening the desktop app again

You can clear the desktop app cache on Windows under the toggle-arrow at the right of the top toolbar under Help > Troubleshooting. If you’d prefer to manually clear your cache you can:

  1. Close the Figma desktop app
  2. Open the Start menu, and paste in this, followed by enter: %APPDATA%\Figma
  3. In the window that opens, delete the Desktop and DesktopProfile folders if they exist
  4. Launch the desktop app again

Hope it helps!

4 replies

Celine_
Figmate
Celine_Answer
Community Support
October 4, 2023

Hi Kevin!

To cover some bases, could you please follow the steps below:

  1. As a first step, please remove the Figma app from your Jira account
  2. After this has been completed, please log in to your Figma account with the correct email address
  3. Ultimately, please Install Figma app again in your Jira account

If this doesn’t help, please try clearing your browser/desktop app cache and trying again.

You can clear the desktop app cache on a Mac in the Help menu under Troubleshooting. If you’d prefer to manually clear your cache you can:

  1. Quit the Figma desktop app
  2. Open Terminal.app and enter the following command: rm -rf "$HOME/Library/Application Support/Figma"
  3. Try opening the desktop app again

You can clear the desktop app cache on Windows under the toggle-arrow at the right of the top toolbar under Help > Troubleshooting. If you’d prefer to manually clear your cache you can:

  1. Close the Figma desktop app
  2. Open the Start menu, and paste in this, followed by enter: %APPDATA%\Figma
  3. In the window that opens, delete the Desktop and DesktopProfile folders if they exist
  4. Launch the desktop app again

Hope it helps!

Diana_Kampos
Diana_Kampos
March 15, 2024

Hi @Celine_Figma I tried the instructions as you said (on my Mac) and I‘m still having the same issue. Currently, I can see in Jira that there is an app connected: Figma, but from Figma I still have no access to track or link the tickets.

Celine_
Figmate
Celine_
Community Support
March 18, 2024

Hey @Diana_Kampos ,
Welcome to the community, and sorry to hear that the issue is still persisting!
As these first workarounds don’t work on your end, I’d recommend you to reach out directly to the support (please also mention the steps you have done): here
Our technical specialist can investigate it further.
Thank you!

Eugene_K
Eugene_K
July 18, 2024

I searched for this issue, and then accidentally solved it

  • Paste a link into the comments in Jira
  • It asks you to connect your Figma account
  • You get an Atlassian Authentication permission screen > Select the right account below > Click Allow Access
    Terms & ConditionsAccessibility statement