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Monthly Subscription Not Showing

  • July 28, 2026
  • 1 reply
  • 14 views
The Contrast

Hello Figma Support,

I purchased a monthly Professional subscription, but my account is still showing the Free plan. I have already completed the payment, however my workspace has not been upgraded.

Please check my account and activate the subscription if the payment was successful.

Thank you.

1 reply

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • July 28, 2026

Hey ​@The Contrast, thanks for reaching out!

I can see that you’ve already reached out to our customer support team (#2037131), and someone from our team will follow up with you there directly. I'm not able to check account or payment specifics here on the forum for security reasons, but here's a few steps that might help in the meantime:

  • If you're an admin on the team, you can check the payment and plan status yourself under the Admin > Billing tab. That'll show whether the charge went through and which plan is currently active.
  • It's worth checking the email linked to your Figma account for a payment confirmation or receipt from us.
  • If you're part of more than one team in Figma, double check the upgrade was applied to the right one. A Professional plan is tied to a specific team rather than to your personal account.

You can find more on how this works in Manage billing on the Professional plan.

Our team will take it from here and follow up on ticket #2037131 for next steps! 

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