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Question

Monthly subscription canceled after 2 weeks

  • May 30, 2024
  • 1 reply
  • 92 views

RostSayt

Hello, I paid for Figma on May 15 (for a month), 2 weeks later (May 29) I was asked to renew my subscription again. I also want to ask a question, why, when paying for a subscription for a year, was it written off in a month??

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1 reply

ksn
Figmate
  • Community Support
  • May 30, 2024

Hi @RostSayt – I’m not sure what happened to your subscription, but I see that you have an open ticket with support regarding this.

Please look out for a response that comes in via email. Unfortunately, I’m unable to help with this directly on the forum for security and privacy reasons.

Someone should be in touch soon. Thanks for your patience!