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Missing font popup even with fonts installed

  • May 11, 2023
  • 1 reply
  • 387 views

At least once every 10 days or so, I will receive the font box asking me to find replacement fonts as it would do when a font is not installed. All fonts are installed though. I have to shut down figma and reopen. Once I do, I no longer get the message. It is an easy enough fix to reopen, but not sure why it is happening.

Best answer by djv

Hey @john.simmons,

Sorry to hear this is happening! Is this by any chance a file you share across your team?

We find that strange font issues are nearly always caused by the use of conflicting font files across a team. This means that editors on a file are using different versions of a font (which has the same name) with slightly different sizing or spacing which then affects the file each time it is opened by someone with a different version.

If so, our Help Center has more information about resolving this kind of issue: Manage conflicting fonts

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1 reply

djv
Figmate
  • Community Support
  • 5237 replies
  • Answer
  • May 11, 2023

Hey @john.simmons,

Sorry to hear this is happening! Is this by any chance a file you share across your team?

We find that strange font issues are nearly always caused by the use of conflicting font files across a team. This means that editors on a file are using different versions of a font (which has the same name) with slightly different sizing or spacing which then affects the file each time it is opened by someone with a different version.

If so, our Help Center has more information about resolving this kind of issue: Manage conflicting fonts