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3 replies

ksn
Figmate
Community Support
Apr 25, 2025 6:20 PM UTC

Hey ​@StreamSim - my apologies that this reply was so late. I see you may have emailed into support, and were referred over our direction.

 

Were you able to accomplish the transfers and account changes you were wanting? If not, please PM me and I’ll get you some assistance.

akankshapatil.design
New Member
May 22, 2025 4:25 PM UTC

I ran into the exact same issue, ​@StreamSim ​@ksn could you please guide me on how to resolve this issue ?

The only difference in my situation is the old email account has already been deleted with me knowing. :( 

StreamSim
StreamSimAuthor
New Member
May 25, 2025 9:17 AM UTC

Yes, I solved the problem. My way was to download the *.fig projects locally from the donor's figma account, then upload them to the recipient's account, then delete them from the donor's account. I had to do it manually, but it worked.