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Nia kim
New Member
Mar 9, 2025 4:40 AM UTC
Question

lost file data

Figma file data is gone. It was fine until last November, but when I go in now, the data is rolled back to the state I was working in last June. The history back also goes back to June. I think there is a problem with the file. It is important data, so I really want to get it back. Can you tell me why?

 

(It looks like not only one file but the other two files were rolled back as well. I think there may be a problem with the account itself.)

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    1 reply

    y_toku
    Figmate
    Community Support
    Mar 10, 2025 2:33 AM UTC

    Hi ​@Nia kim 

     

    I'm sorry to hear you're having issues with the file data. I checked our internal system, and I see you've already been in touch with our support team—which is great. 

    Please continue your conversation with them, and I hope you'll be able to pinpoint the cause of the problem.
     

    Thanks,

    Toku