Hi there,
I’m sorry to hear about the issues you’re experiencing with your account. Could you share the file link so we can investigate further? This problem typically occurs if the file or project was moved or deleted. We’d like to look into it to better understand what’s happening.
Thanks,
Toku
Of course, here is my link. I really appreciate your goodwill.
Of course, here is my link. I really appreciate your goodwill.
It looks like this file was deleted, but not permanently. The good news is that we don’t permanently delete files from Figma, unless you manually click “Delete Forever” or if you delete the team or project that the file was in.
You will be able to restore the file by:
- Opening your Drafts then opening the Deleted tab
- Right-click on the file and click Restore
- Confirm the file was restored to the project it originally resided in
When trying to find files that can be restored, check the Created by filter is set to Anyone instead of just you. If the file was editable by you or anyone else, you should be able to find it and restore it.
We also have an article in our help centre about restoring and deleting files, which you can find here: Delete and Restore files.
If you still have a hard time finding the file under the Deleted tab, try using the Created by filter.
If the issue persists, could you reach out directly to the support team with a copy of your file: https://help.figma.com/hc/en-us/requests/new? Our support team will look into it.
I hope you can find the file!
Thanks,
Toku
Thank you so much for your help