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yershov.artur
yershov.artur
October 23, 2024
Question

Lost access to my old email account

  • October 23, 2024
  • 1 reply
  • 66 views

I’ve lost access to my old email account, so I can’t log in in my Figma account. It was alright before email confirmation codes were introduced. I filled out contact forms and still didn’t get a reply from support team.

This topic has been closed for replies.

1 reply

ksn
Figmate
ksn
Community Support
October 23, 2024

Hi @yershov.artur - sorry for any trouble you’ve had getting in contact with support.

I did some digging, and I do see that someone on our support team reached out to you on October 14. I think that response may have been directed to the (inaccessible) email associated with your account currently, instead of the one you expected contact at.

I asked the support team to review this and get back to you via email. Appreciate your patience, and apologies for the delay.

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