Lost access to all work

Hey ​@sanghita, thank you for reaching out - happy to help!

In regards to your question, while we can't transfer files between accounts directly, we can assist you in regaining access to your original account by updating the email address associated with it. 

Do you happen to have emails from your university email address forwarded to the personal email address? If so, we recommend to reset your password so that you can surpass the Google single sign on login to access your Figma account, and then update your email address as needed.

If your emails are not forwarded, I can create a support ticket on your behalf. What support can do is start the process to manually update your Figma account email address. ​​After the change of the email address of the account, you can log in, and move the files in the account to your new account. For this process they’ll need to verify your ownership of the account.

Let me know if you have any questions about anything here and I'll be happy to clarify.

Hello, Thank you so much for the prompt response. I don’t have the forwarding on from my deactivated email. Could I please request you to create a support ticket to manually update my figma account? My personal Email ID is sanghita.bhowmick1@gmail.com and my university ID is sanghita.bhowmick@sjsu.edu. 
Please let me know who to proceed with verifying the ownership! Can’t thank you enough for thw swift response!

Hello, any updates on this? I hope i’ve shared the required info for this issue. Please let me know. I’m low-key freaking out.

Hey ​@sanghita, I want to sincerely apologise for not getting back to you sooner. I know it’s been about two weeks, and I can only imagine how stressful that must have felt while you were waiting for an update, especially with something as important as access to all your work.

I had a look and can see that you submitted a support ticket and that our team was able to update the email address linked to your account. I’m really glad this has now been resolved for you.

Thank you so much for your patience and for following up. And again, I’m sorry I didn’t respond sooner. 

Hello,
Your team was really swift in addressing and resolving the issue. Thank you so much for your response though. Have a good one!