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Question

Lost access to all work

  • August 19, 2025
  • 5 replies
  • 83 views

sanghita

Hello, I recently graduated and the university deactivated my email. I need to retrieve the linked files as those files were really important. Is it possible to do that? I have lost all my academic work. I did backup by adding my personal email to those projects but still can't see them. The university email ID is [redacted by forum admin/moderator to remove PII]

5 replies

Gayani_S
Figmate
  • Community Support
  • August 19, 2025

Hey ​@sanghita, thank you for reaching out - happy to help!

In regards to your question, while we can't transfer files between accounts directly, we can assist you in regaining access to your original account by updating the email address associated with it. 

Do you happen to have emails from your university email address forwarded to the personal email address? If so, we recommend to reset your password so that you can surpass the Google single sign on login to access your Figma account, and then update your email address as needed.

 

If your emails are not forwarded, I can create a support ticket on your behalf. What support can do is start the process to manually update your Figma account email address. ​​After the change of the email address of the account, you can log in, and move the files in the account to your new account. For this process they’ll need to verify your ownership of the account.

 

Let me know if you have any questions about anything here and I'll be happy to clarify.


sanghita
  • Author
  • New Participant
  • August 19, 2025

Hello, Thank you so much for the prompt response. I don’t have the forwarding on from my deactivated email. Could I please request you to create a support ticket to manually update my figma account? My personal Email ID is sanghita.bhowmick1@gmail.com and my university ID is sanghita.bhowmick@sjsu.edu. 
Please let me know who to proceed with verifying the ownership! Can’t thank you enough for thw swift response!


sanghita
  • Author
  • New Participant
  • August 21, 2025

Hello, any updates on this? I hope i’ve shared the required info for this issue. Please let me know. I’m low-key freaking out.


Gayani_S
Figmate
  • Community Support
  • September 5, 2025

Hey ​@sanghita, I want to sincerely apologise for not getting back to you sooner. I know it’s been about two weeks, and I can only imagine how stressful that must have felt while you were waiting for an update, especially with something as important as access to all your work.

I had a look and can see that you submitted a support ticket and that our team was able to update the email address linked to your account. I’m really glad this has now been resolved for you.

Thank you so much for your patience and for following up. And again, I’m sorry I didn’t respond sooner. 


sanghita
  • Author
  • New Participant
  • September 5, 2025

Hello,
Your team was really swift in addressing and resolving the issue. Thank you so much for your response though. Have a good one!