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Hi support team,

I recently graduated from my school and I have lost access to my student figma accountl. Please help me recover my files or update the account’s email with the new one. I have years and years of work that suddenly just disappeared !

school email: credacted by forum admin/moderator to remove PII]

new email address with no existing figma account: 3redacted by forum admin/moderator to remove PII] 

student team: KIUTECH

I already submitted a request via this link https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001731233

please help !

Hi ​@Hamza Lakrati,
 

For security and privacy reasons, we can’t assist with account-related issues here on the Forum. However, thank you for already submitting a request! Our support team is best equipped to help you with this.

I checked on our end, and it looks like one of our specialists has already responded to your ticket. When you have a moment, please check your inbox and reply to them directly.

Note: For your privacy, we’ve removed the email addresses from your post.

 

For anyone else who may come across this post with a similar issue, here are a couple of things to try:

  • Are you forwarding emails from your school email to your current email?
    If so, resetting your password might be the easiest way to regain access to your Figma account. Once logged in, you can update your email address in your account settings.
    Here’s the guide: Manage email address or password 

  • If you’re not forwarding emails and no longer have access to your school email, you can submit a request to have our support team manually update your email address using this secure form: Submit a request

    In the form, please include:

    • The school email address associated with your Figma account

    • The new email address you'd like us to use to contact you


If anything else comes up regarding your account issue, feel free to use the secure form mentioned above.
For any other questions unrelated to account access, you're welcome to start a new topic here on the Forum.

I’ll go ahead and close this topic now.

 

Thanks,