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Question

login issue

  • January 5, 2026
  • 3 replies
  • 24 views

Vaibhav Hase

I have installed figma on PC and created a account and after trying so many times I'm not able to login via email and not receiving authentication code even after so many times 

3 replies

Gayani_S
Figmate
  • Community Support
  • January 5, 2026

Hey ​@Vaibhav Hase, thanks for reaching out! 

Could you please check your junk or spam folder to see if the authentication email landed there? It’s also worth checking whether you have any email filters or security settings that might be blocking messages from Figma.

Also, can you check if you’re able to login from the browser? 

If you’re still not seeing the code after checking those, let me know and I can help get you connected with our Support team so they can investigate what’s causing this. 

 

 


Vaibhav Hase
  • Author
  • New Member
  • January 5, 2026

Yes I do have checked in junk or spam folders and tried through browser also but not able to receive authentication code via mail


Gayani_S
Figmate
  • Community Support
  • January 6, 2026

Hey ​@Vaibhav Hase, thanks for taking the time to check all of that! 

I’ve gone ahead and submitted a support ticket on your behalf so the team can look into this more closely. Your ticket number is  #1671863 for reference. Someone from the team should be in touch with you shortly.

Thank you for your patience in the meantime!