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Pie_Developers
Sep 9, 2024 7:35 AM UTC
Question

lock account

lock Account.
Recently i purchased Figma account for my personal use, now after 1 month my account is showing locked, can you reopen the account?

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1 reply

Celine_
Figmate
Community Support
Sep 9, 2024 9:14 AM UTC

Hi there! Sorry to hear that you are having issue with your account. Have you received an error message?
This usually happens because there is a problem with the subscription setup for your team plan or an issue with payment. I recommend you to reach out directly to the support team so they can investigate the root cause of your issue and help you. Please fill out this form: here Be sure to use your Figma email account, thank you!