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Question

lock account

  • September 9, 2024
  • 1 reply
  • 47 views

Pie_Developers

lock Account.
Recently i purchased Figma account for my personal use, now after 1 month my account is showing locked, can you reopen the account?

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1 reply

Celine_
Figmate
  • Community Support
  • 4043 replies
  • September 9, 2024

Hi there! Sorry to hear that you are having issue with your account. Have you received an error message?
This usually happens because there is a problem with the subscription setup for your team plan or an issue with payment. I recommend you to reach out directly to the support team so they can investigate the root cause of your issue and help you. Please fill out this form: here Be sure to use your Figma email account, thank you!