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Question

Lagging Prototype Preview

  • April 14, 2024
  • 4 replies
  • 223 views

Gideon_Ogunkola

Hi there,

Today after adding an overlay interaction to the prototype of a project for demos, I noticed that the prototype got very laggy. Other designer on my team experience this too and our internet is very strong. It is definitely not memory usage, as we have very low memory usage

Is anyone else experiencing this today, or have any idea of what can I do to solve this?

This topic has been closed for replies.

4 replies

djv
Figmate
  • Community Support
  • April 15, 2024

Hey @Gideon_Ogunkola, sorry to hear your prototype is lagging!

We’re not aware of any recent service disruptions. Is this happening both in browser and using the desktop app? What troubleshooting steps have you tried so far?

  • logging out and back in
  • clearing your browser/desktop app’s cache
  • un-installing and re-installing the desktop app

Gideon_Ogunkola

Thank you @dvaliao for the support. However, I have done all the steps you listed here but still no improvement yet. I see a lot of people are also experiencing this in the forum based on what I have read so far but no concrete solution yet. I have contacted support on this but no feedback yet.


djv
Figmate
  • Community Support
  • April 23, 2024

Hey @Gideon_Ogunkola, sorry to hear you’re still having trouble!

Are you able to share a link to your file, so we can take a look at your layers?

If so, please include a link to the file, and share it with support-share@figma.com, so we here in the community can take a closer look.


Gideon_Ogunkola

Thank you @dvaliao. For some reason, I can’t seem to send a mail to the provided email address. It is bouncing back. Is there an alternative for me to send this? However, I have included the Figma support as an editor to the file