Hey Imran, Celine from Figma here. I’m sorry to hear about the account suspension, I understand it’s frustrating to lose access to your files unexpectedly.

Account suspensions can happen for a few different reasons, such as potential misuse, a violation of Figma’s Terms of Service, re-verification for Education status or billing-related issues. Since this involves private account data, only our support team can review and clarify the reason or help you recover access.

I wasn’t able to locate your case in the backend, so please make sure to submit a request here. The team will be able to look into your account details and provide further clarification. (We’re unable to review your personal case directly here in the Forum due to privacy and security reasons.)

Thank you for your understanding!

If you're looking for email support and have a Pro, Org, or Enterprise plan, please use our contact form using the email associated with that account.

its means you cant support provided who are starter. Is the figma trustable company?

I understand your concern, we're here to help.

Thanks for the details. We offer direct email support for paid plans, while Starter users receive assistance through the Forum and Help Center. Since your issue is account-specific, we can escalate it or I can create a support ticket on your behalf so our team can take a closer look. Please feel free to send me a DM with the email address linked to your Figma account, and I'll create the ticket for you.

Thanks for reply i  have you dm waiting for the response. 

Great, I’ve just received your DM and created a ticket on your behalf. Our team will be in touch to assist you with this matter, so please continue the conversation via email (Case number 1572056). 

I’ll go ahead and close this topic for now since you’re already connected with our team through a support ticket. If anything else comes up regarding this issue, just reply directly to the ticket email you received. Thank you