Hi. I recently got suspended on figma and email them serveral times. The problem is that they can suspended you any time without any notice. On suspension you cant access you files. Community tell us its save to upload the files on figma means all years of efforts lost in seconds. First they give you free access now the locked your account after that now they suspended and hold your files.
Solved
Is the Figma files are protected if they suspended you without any notice how you can deal with clients
Best answer by Celine_
Great, I’ve just received your DM and created a ticket on your behalf. Our team will be in touch to assist you with this matter, so please continue the conversation via email (Case number 1572056).
I’ll go ahead and close this topic for now since you’re already connected with our team through a support ticket. If anything else comes up regarding this issue, just reply directly to the ticket email you received. Thank you
This topic has been closed for replies.
Hey Imran, Celine from Figma here. I’m sorry to hear about the account suspension, I understand it’s frustrating to lose access to your files unexpectedly.
Account suspensions can happen for a few different reasons, such as potential misuse, a violation of Figma’s Terms of Service, re-verification for Education status or billing-related issues. Since this involves private account data, only our support team can review and clarify the reason or help you recover access.
I wasn’t able to locate your case in the backend, so please make sure to submit a request here. The team will be able to look into your account details and provide further clarification. (We’re unable to review your personal case directly here in the Forum due to privacy and security reasons.)
Thank you for your understanding!
If you're looking for email support and have a Pro, Org, or Enterprise plan, please use our contact form using the email associated with that account.
its means you cant support provided who are starter. Is the figma trustable company?
I understand your concern, we're here to help.
Thanks for the details. We offer direct email support for paid plans, while Starter users receive assistance through the Forum and Help Center. Since your issue is account-specific, we can escalate it or I can create a support ticket on your behalf so our team can take a closer look. Please feel free to send me a DM with the email address linked to your Figma account, and I'll create the ticket for you.
Thanks for reply i have you dm waiting for the response.
Great, I’ve just received your DM and created a ticket on your behalf. Our team will be in touch to assist you with this matter, so please continue the conversation via email (Case number 1572056).
I’ll go ahead and close this topic for now since you’re already connected with our team through a support ticket. If anything else comes up regarding this issue, just reply directly to the ticket email you received. Thank you
Figma no longer support to those people who are not paying the membership. soon they files were stolen by figma beware of it
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.