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ADITYA_RUHELA
March 16, 2023
Solved

Invalid video was removed

  • March 16, 2023
  • 6 replies
  • 9112 views

I got my education plan and when I am trying to upload a video, it’s showing “Invalid video was removed” again and again. I tried other videos and used different devices also it’s showing the same problem. Please help me with this problem

This topic has been closed for replies.
Best answer by djv

Hey @ADITYA_RUHELA,

Sorry to hear you’re having trouble trying to upload a video!

Can you confirm if this happens in the desktop app and/or browser? Has this happened on any other files?

If the issue is present on both, can you try clearing your cache and see if that helps?

You can clear the desktop app cache on Windows under the toggle-arrow at the right of the top toolbar under Help > Troubleshooting. If you’d prefer to manually clear your cache you can:

  1. Close the Figma desktop app
  2. Open the Start menu, and paste in this, followed by enter: %APPDATA%\Figma
  3. In the window that opens, delete the Desktop and DesktopProfile folders if they exist
  4. Launch the desktop app again

You can clear the desktop app cache on a Mac in the Help menu under Troubleshooting. If you’d prefer to manually clear your cache you can:

  1. Quit the Figma desktop app
  2. Open Terminal.app and enter the following command: rm -rf "$HOME/Library/Application Support/Figma"
  3. Try opening the desktop app again

6 replies

djv
Figmate
djvAnswer
Community Support
March 16, 2023

Hey @ADITYA_RUHELA,

Sorry to hear you’re having trouble trying to upload a video!

Can you confirm if this happens in the desktop app and/or browser? Has this happened on any other files?

If the issue is present on both, can you try clearing your cache and see if that helps?

You can clear the desktop app cache on Windows under the toggle-arrow at the right of the top toolbar under Help > Troubleshooting. If you’d prefer to manually clear your cache you can:

  1. Close the Figma desktop app
  2. Open the Start menu, and paste in this, followed by enter: %APPDATA%\Figma
  3. In the window that opens, delete the Desktop and DesktopProfile folders if they exist
  4. Launch the desktop app again

You can clear the desktop app cache on a Mac in the Help menu under Troubleshooting. If you’d prefer to manually clear your cache you can:

  1. Quit the Figma desktop app
  2. Open Terminal.app and enter the following command: rm -rf "$HOME/Library/Application Support/Figma"
  3. Try opening the desktop app again
    John_Lee
    April 3, 2023

    I just subscribed and was creating my first project that needs to have a video and it is not letting me. When I import, the image appears for 3 seconds and then it disappears and a message at the bottom appears saying "“Invalid video was removed”. I have done what @dvaliao have suggested but still nothing works. I have used the website AND the desktop version on my mac and both dont work. Could you please help or fix this?
    Many thanks

    djv
    Figmate
    djv
    Community Support
    April 3, 2023

    Hey @John_Lee,

    Sorry to hear you’re still having issues after trying the workaround above. Our support team should be able to look into potential issues with the video. Please reach out via this form for help:
    https://help.figma.com/hc/en-us/requests/new

    Iwan_Rutjes
    Iwan_Rutjes
    June 21, 2023

    @John_Lee @ADITYA_RUHELA try converting or compress the video trough a converter like https://handbrake.fr/ or Adobe Encoder and convert it to a standard H264 codec of one of the presets (Fast 1080p30p) that worked for me.

    Orkun_Camgoz
    Orkun_Camgoz
    September 26, 2023

    I had the same issue, and I tried many different things (including H264 codec), but the only solution that worked on my end was converting to the webm video format which you can make it easily over here: Online MP4 to WebM Converter - Convert MP4 to WebM and Other Formats to MP4 hope that helps.

      abdulrahman_Alotafi
      abdulrahman_Alotafi
      November 27, 2023

      Bro this is not helping I try all solutions 😑

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