I got my education plan and when I am trying to upload a video, it’s showing “Invalid video was removed” again and again. I tried other videos and used different devices also it’s showing the same problem. Please help me with this problem
Solved
Invalid video was removed
Best answer by dvaliao
Hey @ADITYA_RUHELA,
Sorry to hear you’re having trouble trying to upload a video!
Can you confirm if this happens in the desktop app and/or browser? Has this happened on any other files?
If the issue is present on both, can you try clearing your cache and see if that helps?
You can clear the desktop app cache on Windows under the toggle-arrow at the right of the top toolbar under Help > Troubleshooting. If you’d prefer to manually clear your cache you can:
- Close the Figma desktop app
- Open the Start menu, and paste in this, followed by enter:
%APPDATA%\Figma
- In the window that opens, delete the
Desktop
andDesktopProfile
folders if they exist - Launch the desktop app again
You can clear the desktop app cache on a Mac in the Help menu under Troubleshooting. If you’d prefer to manually clear your cache you can:
- Quit the Figma desktop app
- Open Terminal.app and enter the following command:
rm -rf "$HOME/Library/Application Support/Figma"
- Try opening the desktop app again
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