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Incorrect $44 Charge on Monthly Professional Full Seat Plan

  • July 1, 2026
  • 1 reply
  • 68 views

Nahyun

์ €๋Š” ์›”๋ณ„ ๊ฒฐ์ œ ๋ฐฉ์‹ ์˜ ํ”„๋กœํŽ˜์…”๋„ ํ’€์‹œํŠธ ํ”Œ๋žœ์„ ์‚ฌ์šฉํ•˜๊ณ  ์žˆ์œผ๋ฉฐ , ํ’€์‹œํŠธ๋Š” ํ•˜๋‚˜๋งŒ ๋ณด์œ ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค .

์ €๋Š” ์ถ”๊ฐ€ ์ขŒ์„์„ ์‹ ์ฒญํ•˜๊ฑฐ๋‚˜ ๊ตฌ๋… ๋‚ด์šฉ์„ ๋ณ€๊ฒฝํ•˜์ง€ ์•Š์•˜์Šต๋‹ˆ๋‹ค .

6์›” ์ฒญ๊ตฌ์„œ์—๋Š” 22๋‹ฌ๋Ÿฌ ๋กœ ์ •ํ™•ํ•˜๊ฒŒ ์ฒญ๊ตฌ๋˜์—ˆ์ง€๋งŒ , 7์›” ์ฒญ๊ตฌ์„œ์—๋Š” ์˜ˆ์ƒ์น˜ ๋ชปํ•˜๊ฒŒ 44๋‹ฌ๋Ÿฌ๊ฐ€ ์ฒญ๊ตฌ๋˜์—ˆ์Šต๋‹ˆ๋‹ค .

22๋‹ฌ๋Ÿฌ๊ฐ€ ์‹ค์ˆ˜๋กœ ์ถ”๊ฐ€ ์ฒญ๊ตฌ๋œ ๊ฒƒ ๊ฐ™์Šต๋‹ˆ๋‹ค . ์ฒญ๊ตฌ ๋‚ด์—ญ์„ ํ™•์ธํ•˜์‹œ๊ณ  ์ž˜๋ชป ์ฒญ๊ตฌ๋œ 22๋‹ฌ๋Ÿฌ๋ฅผ ํ™˜๋ถˆํ•ด ์ฃผ์‹œ๋ฉด ๊ฐ์‚ฌํ•˜๊ฒ ์Šต๋‹ˆ๋‹ค .

๊ฐ์‚ฌํ•ฉ๋‹ˆ๋‹ค.

Best answer by Celine_

Hi โ€‹@Nahyunย ! Celine from the Community Support team at Figma here, thanks for reaching out! I was able to see your support case and have added a follow-up note internally to increase its visibility. For reference, your case number isย 1991516.

Our Supportย team will review your invoice, verify what caused the unexpected charge, and get back to you as soon as possible. When you have a chance, please keep an eye on your inbox for their reply. Thanks for your patience!

ย 

Update: The agent has resolved your issue, please check your inbox when you can.
For others who may running into similar issues, of you'd like to prevent additional charges in the future, we recommend using seat approval settings to automatically manage new seat requests. This setting will require Admin approval for a user to be upgraded to a paid seat.ย Our Help Centerย article provides step-by-step instructions on how to change the setting. Iโ€™ll go ahead and close the topic here!

This topic has been closed for replies.

1 reply

Celine_
Figmate
  • Community Support
  • Answer
  • July 1, 2026

Hi โ€‹@Nahyunย ! Celine from the Community Support team at Figma here, thanks for reaching out! I was able to see your support case and have added a follow-up note internally to increase its visibility. For reference, your case number isย 1991516.

Our Supportย team will review your invoice, verify what caused the unexpected charge, and get back to you as soon as possible. When you have a chance, please keep an eye on your inbox for their reply. Thanks for your patience!

ย 

Update: The agent has resolved your issue, please check your inbox when you can.
For others who may running into similar issues, of you'd like to prevent additional charges in the future, we recommend using seat approval settings to automatically manage new seat requests. This setting will require Admin approval for a user to be upgraded to a paid seat.ย Our Help Centerย article provides step-by-step instructions on how to change the setting. Iโ€™ll go ahead and close the topic here!