Skip to main content
Solved

Incorrect $44 Charge on Monthly Professional Full Seat Plan

  • July 1, 2026
  • 1 reply
  • 85 views
Nahyun

저는 월별 결제 방식 의 프로페셔널 풀시트 플랜을 사용하고 있으며 , 풀시트는 하나만 보유하고 있습니다 .

저는 추가 좌석을 신청하거나 구독 내용을 변경하지 않았습니다 .

6월 청구서에는 22달러 로 정확하게 청구되었지만 , 7월 청구서에는 예상치 못하게 44달러가 청구되었습니다 .

22달러가 실수로 추가 청구된 것 같습니다 . 청구 내역을 확인하시고 잘못 청구된 22달러를 환불해 주시면 감사하겠습니다 .

감사합니다.

Best answer by Celine_

Hi ​@Nahyun ! Celine from the Community Support team at Figma here, thanks for reaching out! I was able to see your support case and have added a follow-up note internally to increase its visibility. For reference, your case number is 1991516.

Our Support team will review your invoice, verify what caused the unexpected charge, and get back to you as soon as possible. When you have a chance, please keep an eye on your inbox for their reply. Thanks for your patience!

 

Update: The agent has resolved your issue, please check your inbox when you can.
For others who may running into similar issues, of you'd like to prevent additional charges in the future, we recommend using seat approval settings to automatically manage new seat requests. This setting will require Admin approval for a user to be upgraded to a paid seat. Our Help Center article provides step-by-step instructions on how to change the setting. I’ll go ahead and close the topic here!

This topic has been closed for replies.

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • July 1, 2026

Hi ​@Nahyun ! Celine from the Community Support team at Figma here, thanks for reaching out! I was able to see your support case and have added a follow-up note internally to increase its visibility. For reference, your case number is 1991516.

Our Support team will review your invoice, verify what caused the unexpected charge, and get back to you as soon as possible. When you have a chance, please keep an eye on your inbox for their reply. Thanks for your patience!

 

Update: The agent has resolved your issue, please check your inbox when you can.
For others who may running into similar issues, of you'd like to prevent additional charges in the future, we recommend using seat approval settings to automatically manage new seat requests. This setting will require Admin approval for a user to be upgraded to a paid seat. Our Help Center article provides step-by-step instructions on how to change the setting. I’ll go ahead and close the topic here!

Terms & ConditionsAccessibility statement