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Overview

I started using Figma Sites after watching several YouTube tutorials. In the tutorials, other users have blocks like Navigation and Features in the “Insert” menu, but I don’t see those options in mine.

I understand that Figma Sites is available to users on the Pro plan, and as far as I know, there shouldn’t be any other restrictions.

 

My Question

I understand that Figma Sites is currently in beta.

Does this mean that features are limited per user? Or is there a step I still need to complete?

Or could this be a bug? (If so, I’d appreciate it if it could be fixed.)

If anyone has any insight, I’d really appreciate your help.

 

Thanks in advance.

 

 

Hi there,

 

Thanks for reaching out! I'm checking with our internal team to see if there are any issues on this. I will get back to you when I have anything I can share with you. In the meantime, could you try the troubleshooting below?

  • Close any Figma tabs you're not using
  • Browser: Force-quit and open Figma in a new browser window.
  • Desktop App: Force-quit the Figma Desktop app and restart it. If the issue persists, try clearing the cache.

Thanks for your patience!

Toku

​@y_toku Thank you for your response.

I tried restarting the Figma desktop app following your instructions, but the situation hasn’t changed. My “Insert” menu still only shows “Embeds” and nothing else.

I would appreciate any further information you can provide.

Thank you for continuing to look into this.

HI ​@kyami 

 

Thanks for the quick check!

 

Could you share the file link with access to support-share@figma.com? Don't worry, inviting us to view your file won't impact your billing.

 

Thanks,

Toku

​@y_toku 

Thank you very much for your cooperation.

 

However, when I reopened Figma using the same account, I found that blocks other than Embeds are now visible again…

It’s a very puzzling situation, but since the issue seems to have been resolved, I will refrain from inviting you to the file for now.

 

I truly appreciate your prompt support up to this point.

Thank you again, and I look forward to continuing to work with you.

 

Oh, I'm glad to hear things are working normally again! Even though it's resolved on your end, I've made sure to flag this internally so our team can investigate what happened and prevent similar issues in the future.

Thank you so much for bringing this to our attention again - these reports really help us improve the product!

 

Toku

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