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Mayx
Mayx
New Member
Feb 7, 2025 7:38 AM UTC
Solved

Importing video fail - blue line

Hiya, when i am trying to import a mp4 video file to a canvas, the video does not show, instead i see only a blue dotted outline where the video should be.

What could be the problem? Thanks!

    This topic has been closed for replies.
    Mayx
    MayxSolution
    New Member
    Feb 7, 2025 12:46 PM UTC

    Hello Celine, it did work out now, it seems to have been a server problem due to the big video file. Thank you for your answer!

     

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    3 replies

    Celine_
    Figmate
    Celine_
    Community Support
    Feb 7, 2025 12:42 PM UTC

    Hey there! Could you share a quick screenshot or a video recording (such as a Loom or Google Drive link) when you encounter the issue? This will help us better visualise the issue. Do you see any error messages?

    Just a reminder -- the video can be in .mp4, .mov, or .webm format and up to 100MB in size. For more information on importing a video into Figma, please check our guide: https://help.figma.com/hc/en-us/articles/8878274530455-Use-videos-in-prototypes#h_01HFW88RDCWSN5477YHJN3Y444 

      Mayx
      MayxAuthorSolution
      New Member
      Feb 7, 2025 12:46 PM UTC

      Hello Celine, it did work out now, it seems to have been a server problem due to the big video file. Thank you for your answer!

       

        Celine_
        Figmate
        Celine_
        Community Support
        Feb 7, 2025 12:50 PM UTC

        Great, it’s working now! Thanks for letting me know.
        I am closing the thread and mark as solved here, thank you 😊

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