Hiya, when i am trying to import a mp4 video file to a canvas, the video does not show, instead i see only a blue dotted outline where the video should be.
What could be the problem? Thanks!
Solved
Importing video fail - blue line
Best answer by Mayx
Hello Celine, it did work out now, it seems to have been a server problem due to the big video file. Thank you for your answer!
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Hey there! Could you share a quick screenshot or a video recording (such as a Loom or Google Drive link) when you encounter the issue? This will help us better visualise the issue. Do you see any error messages?
Just a reminder -- the video can be in .mp4, .mov, or .webm format and up to 100MB in size. For more information on importing a video into Figma, please check our guide: https://help.figma.com/hc/en-us/articles/8878274530455-Use-videos-in-prototypes#h_01HFW88RDCWSN5477YHJN3Y444
Hello Celine, it did work out now, it seems to have been a server problem due to the big video file. Thank you for your answer!
1 person likes this
Great, it’s working now! Thanks for letting me know.
I am closing the thread and mark as solved here, thank you 😊
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