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Mayx
New Member
February 7, 2025
Solved

Importing video fail - blue line

  • February 7, 2025
  • 3 replies
  • 196 views

Hiya, when i am trying to import a mp4 video file to a canvas, the video does not show, instead i see only a blue dotted outline where the video should be.

What could be the problem? Thanks!

    This topic has been closed for replies.
    Best answer by Mayx

    Hello Celine, it did work out now, it seems to have been a server problem due to the big video file. Thank you for your answer!

     

    3 replies

    Celine_
    Figmate
    Community Support
    February 7, 2025

    Hey there! Could you share a quick screenshot or a video recording (such as a Loom or Google Drive link) when you encounter the issue? This will help us better visualise the issue. Do you see any error messages?

    Just a reminder -- the video can be in .mp4, .mov, or .webm format and up to 100MB in size. For more information on importing a video into Figma, please check our guide: https://help.figma.com/hc/en-us/articles/8878274530455-Use-videos-in-prototypes#h_01HFW88RDCWSN5477YHJN3Y444 

    Mayx
    MayxAuthorAnswer
    New Member
    February 7, 2025

    Hello Celine, it did work out now, it seems to have been a server problem due to the big video file. Thank you for your answer!

     

    Celine_
    Figmate
    Community Support
    February 7, 2025

    Great, it’s working now! Thanks for letting me know.
    I am closing the thread and mark as solved here, thank you 😊