Hi there, Thanks for reaching out about this! I appreciate you sharing the situation with us.

The content of your comment seems slightly different from the thread you posted it in, I went ahead and created a new topic for us to focus on.

I see that you are already in communication with our support specialist regarding this issue via ticket.

It appears that our support team has offered some suggested options in response to your ticket, so please make sure to review them. If you have any more questions, feel free to reply directly to our specialist.

Thanks once again for reaching out!

Your communication is greatly appreciated.