Hi ​@Shuvra Podder, thanks for reaching out! I want to make sure I fully understand what you’re trying to do so I can point you in the right direction. From your message, it sounds like you’d like to move your account from the Education plan to the free Starter plan. 

Just to clarify:

• Starter plan (free, with limited features)

• Education plan (free if you qualify, includes Professional features)

• Professional plan (paid, with full features)

I can see your current Figma account is on the paid professional plan, but if you have another separate Figma account which is on the education plan and your goal is to downgrade to free starter plan, there isn’t a direct user-facing way to do that, but I can connect you with our support team to help.

If instead you want change your current professional plan and apply for Education plan, you can review the qualifications and apply here: Figma for Education.

Could you confirm which option you’d like to move forward with?

I have 2 accounts for figma, One is free which i wanted to be a student account, but instead of that I applied with my office account and submitted my ID for verification. And now I cannot verify my personal account. now what should I do?

Got it!  Right now, there isn’t a way to downgrade an Education team back to Starter on your own. But I’ve gone ahead and connected you with our support team so they can help downgrade your team. Once that’s done, you’ll be able to reapply and verify your personal account instead.

For reference, your ticket number is #1516990.

Please make sure to reply to the support email and let the team know which account (include the email address) you’d like downgraded, since you mentioned having two accounts. Someone from support will follow up with you shortly.

Thank you, 

Gayani