I’m looking to upgrade my plan, but it’s currently locked, and I’m unable to make the payment at the moment

Question

I previously subscribed but deactivated the plan for a few reasons. After some time, the file was locked. I tried to reactivate the plan, but I’m unable to make the payment at the moment. Even though I’ve entered my payment information and attempted the payment, no amount has been deducted from my account, and I haven’t received any confirmation. Could someone please assist me in resolving this issue?

Celine_ · Accepted Answer

Hey @Digital_Tools ,I see in the backend that you have already reached out to the support team. Our team replied to you and shared a link to the direct payment page you could try to see if you can proceed with the payment. Please check your inbox and continue the conversation via email, your ticket number is: #1096513. Thank you!

AlgoHype · Answer

Hi Team, I am facing the same issue of not getting the payment processed and the file is locked and I need immediate access to the file. This is the ticket (ticket #1102810). Please help asap. Also someone should find a permanent solution to this problem

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