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5 replies

Celine_
Figmate
Community Support
Nov 4, 2024 10:11 AM UTC

Hey @Jenjira_Kitwakin1 , do you happen to have emails from your university email address forwarded to a new email address? If so, we recommend to reset your password so that you can surpass the Google single sign on login to access your Figma account, and then update your email address as needed.

If not, please reach out directly to the support team by filling out this form for further assistance: here
(or I can create a support ticket on your behalf, please share your new email address via MP). Thank you

Ali hamza Suchwani
New Member
Mar 1, 2025 9:56 AM UTC

​@Celine_D i am having the same issue, can you help me with it. I left the university so they disable the Gmail recently. And it have many import files. Please help me.

Celine_
Figmate
Community Support
Mar 3, 2025 12:13 PM UTC

Hey ​@Ali hamza Suchwani , I’ve created a support ticket on your behalf too. Your ticket number is  #1274769. Please check your inbox when you have a moment! Thank you.

Han Xiang
New Member
Mar 4, 2025 3:49 AM UTC

​@Celine_D Hi, same problem here
Could you provide assistance over here too?

 

Celine_
Figmate
Community Support
Mar 4, 2025 10:33 AM UTC

Hey ​@Han Xiang ,  sure! Your ticket number is #1276079. I’ve send you a message, please check your inbox: ohxxxxx@gxxxx.cxx .
Please also make sure to use your Figma email account, and mention the associated email address you would like to change, thank you!