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Question

I have not received a reply to my inquiry.

  • May 20, 2025
  • 4 replies
  • 35 views

mic
  • New Member
  • 2 replies

I have inquired about the education plan, but have been waiting for about a month and have not received a reply.

4 replies

  • Figmate
  • 2607 replies
  • May 20, 2025

Hi ​@mic,

 

I totally understand your concern about not getting a reply to your inquiry for about a month.

I took a look on our end, but I couldn't seem to find a support request from you. Did you happen to send an email to education@figma.com?

Also, would you mind telling us a bit about what your question was? That way, we can try to point you in the right direction or connect you with the appropriate team.

 

Thanks so much! 


mic
  • Author
  • New Member
  • 2 replies
  • May 20, 2025

Thanks for the reply.

 

I will type my question here.

 

I work for a web design company and that company runs a government contracted vocational school.

 

At that school we teach design with a focus on websites.

 

We currently use XD in our curriculum, but I would like to create a course that incorporates figma. I would like to ask if this would fall under the use of an education plan.

 

After this, I will send the company I work for and the website URL of the training school to education@figma.com.

 

Please confirm.

 

Thank You.


  • Figmate
  • 2607 replies
  • May 20, 2025

Hi 👋

 

For this kind of question, the best thing to do is to reach out to our education team by sending email to education@figma.com.

We don't typically provide direct answers to these types of individual questions here on the forum, so please wait for a response from the education team.

If you're feeling a little uneasy, would you mind sharing the subject line of the email you sent? That way, we can at least check with our education team to see if they've received it.

 

Thanks,


mic
  • Author
  • New Member
  • 2 replies
  • May 20, 2025

Thank you. After I emailed you, I received a reply from the person in charge. We will proceed with the exchange via email.