Hey ​@emmanuel.ogb80 — thanks for reaching out here in Figma Forum. This type of access issue needs to be handled directly by our Product Support team. While I can’t share account-specific details in this space, I did check our system and can see you’ve already opened a case (nice work getting that started).

Your request has been escalated for further review, and the team will follow up with you at the email address you reached out from. Your case ID is: 1506852. Please keep an eye there for updates and thank you for your patience while they work through this. 🙏🏻

Thank you

Please how do i follow up on my case ID can’t seem to find it. I mean this  Your case ID is: 1506852.

Hey ​@Tom Reem, I’m having the exact same issue. Please suggest me the process of getting access to my Figma files linked with my previous email account.

Hi everyone, I am working closely with Tom, happy to help! 🙂

​@emmanuel.ogb80 , I see in the backend that you have created two new tickets. One of your agent has replied back to you yesterday and is waiting for your response (for reference, case #1516040). Could you please check directly your inbox via emxxxx0@gxxxxl.cxm? You’ll just need to reply back to your case so the support team can assist you further.

​@Abhishek Thakur , I’d recommend you first to reset your password and then update your email address as needed.
- If you log in to Figma using an email address and password, you can reset your password from the log in screen. 
- If you log in to Figma using Google SSO, your email address and password is managed by Google. You will need to change your password in your Google account.

Here’s our guide for more details: Reset your password

If you no longer have access to your email account, please contact directly Figma Support for assistance by filling out this form: Submit a request

Hope this helps!

Hey ​@Tom Reem, I’m having the exact same issue. Please suggest me the process of getting access to my Figma files linked with my previous email account.

Hey ​@ahong , I am working closely with Tom, happy to help!
As mentioned, this type of access issue needs to be handled directly by our Product Support team. We would recommend you reaching out to them directly by filling out this form: Submit a request. Thank you.

Hi ​​@Tom Reem ​@Celine_ 

The same here( 

I had a Figma account registered with old email address.

Unfortunately, I have lost access to that email account. After the recent Figma update, when I try to log in, it asks me not only for my username and password but also for an access code that is sent to my email. Since I no longer have access to that email,

I can’t enter the code and therefore can’t log in to my Figma account. As a result, I’ve lost access to all my files and projects, which are extremely important for my work. I’m really worried because I need them urgently to continue working.

Could you please help me recover access to my account or transfer my files to a new email address? Thank you so much for your help — this is very important to me.

Best regards,
Olga

HI ​@olgakhramenko - I saw you’ve been posting in different topics with the same issue. I’m sorry that you’re having trouble.

In order to help you individually, please continue conversations here: 

I will be closing this topic to keep things in one place. Thank you.