Hi @mcc1 - one thing I want to point out is that when you upgrade/pay for a seat, you are upgrading a team and not your user.

This means you can have unlimited projects/files within a team you have upgraded.

It sounds like you are using a team that is not upgraded with a professional subscription.

I did some initial digging, and I believe I see where you are getting confused. In order to protect your privacy, I will be sending you a private message with additional details.