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Question

I changed my email domain name and i am not able to change the email address


Chaeyeon_Park

I changed my email domain name and i am not able to change the email address because it is a google log in. I hope to solve this problem ASAP

This topic has been closed for replies.

djv
Figmate
  • Community Support
  • May 20, 2024

Hey @Chaeyeon_Park, thanks for reaching out and sorry for the trouble!

If you want to change the email associated with your account, you’ll need to first remove Google SSO.

To remove Google SSO, you need to request and set a new account password to allow you log in with your email address and a unique password. Once updated, you can change your email address.

  1. Log out of your Figma account
  2. Visit the Figma website and click Log in in the top-right corner
  3. Click the Forgot Password? link
  4. Follow the on-screen instructions to request a password reset email
  5. Click the link in your password reset email. Figma will prompt you to enter a new password
  6. When you next go to log in, you can log in via your gmail address and your new password
  7. If you want to change the email address associated with your account, you can now update your email address in Figma ↑

More info here:

Figma Learn - Help Center

Dejan_Matic

Hello we changed our company domain and now when we try to add users with our new company domain to our roster we can not send them an invite because we still are showing the old registered domain. We have reached out to support multiple times with no response yet. Is there any workaround for this.


Dejan_Matic

@dvaliao would you be able to assist with this matter by any chance.


Celine_
Figmate
  • Community Support
  • July 8, 2024

Hey @Dejan_Matic ,
Sorry to hear you are having issues with your company domain. I see in our backend that our Enterprise Support Specialists replied to you and are waiting your response to assist you. Please check your inbox, for your reference, your tickets number are 047697 and 1048054. Thank you!


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