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I’ve got 2 teams on Figma: One is active, the other one is “locked” (as you can see thanks to the label). The second one is locked simply because we stopped the activity so we are not paying anymore. But it seems like because of that, we cannot access the billing section anymore!


Screenshot 2024-04-30 at 16.34.22


See the first one which is still active, we can access the billing section without any problem, but that section disappeared since we stopped paying on the other one… Why?? Can someone help me recover my bills?


Thank you

Hi there,


Thanks for reaching out. Do you see a banner or button saying like “Update payment” in the locked team? If you see, please try to click the button. If not, could you reach out directly to the support team: https://help.figma.com/hc/en-us/requests/new? Our support will look into your account! Please make sure you use the email associated with your Figma account.


Thanks,

Toku

Hi, thanks for your reply, I do have a yellow banner asking me to “upgrade now”, and I suppose I’d be able to see my bills if I do so. But I don’t want to pay just to get access to my bills, that should be “normal” to be able to access the billing section even if you’re not paying anymore…


Screenshot 2024-05-01 at 11.52.08


And I already sent a mail asking for help month ago, no one responded. Now I’ve to send the bills to the accountant and I really need it.

Hey @Quentin_Saubadu - hopping it help Toku. First, my apologies for any delay in dealing with this.


Please fill out this form here as soon as possible: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=9707134248215


I know you mentioned that you hadn’t heard from someone, but I took a look on the support side, and I don’t see any current tickets that came in under your account. Did you reach out to someone in sales, by chance?


In any case, please fill out that form ASAP with the case number you are assigned. Please reply here and let me know when you’re able to do that, and I can get you escalated on the support end.

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