Solved

I can't publish the plugin

Forum|Forum|2 years ago
July 11, 2024
13 replies
552 views

I developed a plugin for Figma and want to publish it, but when I try to publish, I get an error saying, “We detected a change to your account details. Please contact support@figma.com to publish this plugin.” I did change my account password (almost a week ago), BUT when I emailed the provided address (support@figma.com), they responded that since I have a free plan, they can’t help me. So, in order to help the Figma community by publishing a completely free plugin, I have to pay? I hardly even use Figma and don’t need a subscription.

Please resolve this issue and help me remove this error.

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Best answer by Gayani_S

Hey @Apployal, apologies for the inconvenience !

I’ve just located your support ticket. I am going to escalate this internally with the team, someone from support will be in touch with you soon! Of course you don’t have to upgrade to paid plan to get help with this, sorry again for the misunderstanding.

Thank you,
Gayani

Show previous replies

exc4libur

Hi @Gayani_S, I’m having the same issue here and I’ve contacted support team but they said to post a topic here in the forum since I’m a starter account. Any help would be appreciated, thank you

Gayani_S

Community Support

Hey @exc4libur, thank you for reaching out to us! I’ve created a follow-up ticket and escalated this internally to ensure it gets attention. Your support ticket number is #1193517, and someone will reach out to you soon. While our team typically responds within 24 hours (often sooner), we’re currently experiencing higher-than-usual contact volume, so there might be a slight delay.

Thank you for your patience, and we’ll do our best to assist you as quickly as possible!

zhuque.qunar

New Member

Hi @Gayani_S, I’m having the same issue, please help me

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