I can no longer use the email address I used for my Figma account. When I try to log in, it asks me to enter a code sent to my email, so I cannot log in at all. What should I do?
Question
I can't log in.
Hi
Thanks for reaching out, and I’m sorry to hear about the trouble accessing your account.
Just to help narrow this down a bit:
- Are you receiving the login code at all?
- If yes, what happens when you try entering the code?
In the meantime, I’ve gone ahead and created a support ticket (#1875554) for you so the team can take a closer look and help recover access to your account.
Someone will be reaching out via email shortly, so please keep an eye on your inbox, and feel free to reply there with any additional details (including the questions above).
We’ll work with you to get this sorted 🙏
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