I can't go back to a specific point in time or restore.When I restore to a previously saved location, Safe Mode pops up. After confirming and going to the restore point, it takes a long time to load and then asks me to refresh. When I restore again, Safe Mode pops up and the above message repeats.I need to restore. Please help!
Question
I can't go back to a specific point in time or restore.
Hi
I see your previous support ticket as well, and based on that, I understand you’re encountering a “Memory nearly exhausted” warning when clicking “Restore this version” in your Figma Make file, which prevents you from restoring to a previous version.
The previous ticket was automatically closed, but I see that you shared the URL of your Figma Make file there.
I also noticed that you already have another open ticket(#1675103) for this issue, so I’ll go ahead and add a note to that ticket with the file URL.
In the meantime, please add support-share@figma.com as an Editor to the Figma Make file so our team can investigate more effectively.
Our team will contact you directly through the ticket email when they’re ready. Please continue the conversation in that ticket.
Thanks,
Now I can't even connect. When will it be resolved?
Thanks for following up. Our team is currently working on your ticket, and I’ve added your comment as a note and increased its priority. Someone from our team will contact you directly via the ticket soon to assist you. Please keep an eye on your ticket(#1675103).
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.