Hey there, Celine from the Community Support team at Figma here. Thanks for explaining what happened!
You mentioned that you accidentally upgraded another member to a Full seat and removed it immediately afterward. Payments are generally non-refundable under our Terms of Service, but our support team can take a closer look at your specific refund request.
I’ve created a support ticket on your behalf and include the context you shared. Please reply to the support email with the affected team’s name and any invoice or receipt for the additional seat. For reference, your case number is 2191675 sent to your email address: hxxxn.cxx7@gxxl.xxm
The team will follow up directly by email, so there’s no need to submit another request or share private billing details here. Thank you for your patience!
Update: Good news, the support agent was able solve your issue. If you’d like to double-check, you can review your seat allocation and billing details under Admin → People and Admin → Billing. Please continue via your support case if you have any additional questions, I am closing the thread here, thank you!
