How to switch from PRO to EDUCATIONAL?

Question

I accidentally purchased a full seat on an educational team. This is a team for my school that should remain educational. However, it is now a pro account and I am the only person with a seat. I need to switch back to an educational account ASAP as there are hundreds of profiles that are now view only. How do I do this?

djv · Answer

Hi ​@Michael Salzman, thanks for reaching out!I completely understand the urgency here. My team here on the forum isn’t normally able to assist with Account Management, but I saw that you’ve also reached out to support directly on ticket #1852298.Mindy from our direct support team has already replied to you. Please check your email inbox at your earliest convenience, and if you have any further questions, feel free to reply to Mindy directly via email.

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