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Roys
Roys
Jul 25, 2024 4:21 PM UTC
Question

How to remove the “Education plan” from account?

Hello,
Education plan was applied to account by mistake.
How to completely remove it?
I have create a ticket, but get reply that I cannot use ticket system because I’m on starter plan.
Thank you

    This topic has been closed for replies.

    5 replies

    Yale
    Jul 26, 2024 2:36 PM UTC

    @Roys Can I ask how you created the ticket? I’m having the same issue and don’t know how to resolve it? Thanks.

    Celine_
    Figmate
    Celine_
    Community Support
    Jul 26, 2024 2:50 PM UTC

    Hey @Roys , welcome to the community! I’ve created a new ticket on your behalf, the support team will reply you soon. For your reference, your ticket number is: #1076985. Thanks for your patience in the meantime.

    @Yale , please fill out this form to contact the support team: here

      Roys
      RoysAuthor
      Jul 26, 2024 3:41 PM UTC

      Thank you @Celine_Figma

        Denis_Salazar
        Denis_Salazar
        Dec 8, 2024 11:54 PM UTC

        Same here, I get a reply that customers on the starter plan receive support only through the Community Support Forum and Help Center! Please I need to downgrade the Educational plan

        Celine_
        Figmate
        Celine_
        Community Support
        Dec 9, 2024 10:15 AM UTC

        Hi @Denis_Salazar , welcome to the community! I’ve opened a support ticket for you: #1198020. Please check your inbox and continue the conversation via email for assistance. Thank you!

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