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Question

How to remove the “Education plan” from account?

  • July 25, 2024
  • 5 replies
  • 745 views
Roys

Hello,
Education plan was applied to account by mistake.
How to completely remove it?
I have create a ticket, but get reply that I cannot use ticket system because I’m on starter plan.
Thank you

This topic has been closed for replies.

5 replies

Y
  • Yale
  • 2 replies
  • July 26, 2024

@Roys Can I ask how you created the ticket? I’m having the same issue and don’t know how to resolve it? Thanks.

Celine_
Figmate
  • Celine_
  • Community Support
  • 4033 replies
  • July 26, 2024

Hey @Roys , welcome to the community! I’ve created a new ticket on your behalf, the support team will reply you soon. For your reference, your ticket number is: #1076985. Thanks for your patience in the meantime.

@Yale , please fill out this form to contact the support team: here

Roys
  • Roys
  • Author
  • 1 reply
  • July 26, 2024

Thank you @Celine_Figma

Denis_Salazar
  • Denis_Salazar
  • 2 replies
  • December 8, 2024

Same here, I get a reply that customers on the starter plan receive support only through the Community Support Forum and Help Center! Please I need to downgrade the Educational plan

Celine_
Figmate
  • Celine_
  • Community Support
  • 4033 replies
  • December 9, 2024

Hi @Denis_Salazar , welcome to the community! I’ve opened a support ticket for you: #1198020. Please check your inbox and continue the conversation via email for assistance. Thank you!

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