How Long will it take to verify my student account?

Question

I had recently applied through my student id. My request was verified by Sheer Id. However, I haven’t received any mail from Figma Team on how to set-up my account and avail the benefits of student id. Does anyone have any idea about how much time is it going to take?

Celine_ · Accepted Answer

Thanks for your response! I was able to see your case in the backend (#1637190), I’ve added a note to your ticket so our team is aware of your follow-up.
Our support team reviews requests in the order they’re received, so please wait for their reply. Thank you for your understanding 🙏🏼

Update: The team confirmed with you that they were able to resolve it and you should have received an email from Figma confirming your access in your email now.
if you are still running into issues, feel free to continue the conversation via your case. They are best equipped to assist you via the secure form.
I’ve marked as solved and closed the topic here, thank you!

Celine_ · Answer

Hey Aarush, Celine from Figma here! Sorry to hear you haven’t received a response after your Education Plan verification.
Since Figma partners with SheerID for student verification, your account should automatically upgrade once SheerID confirms your eligibility. If you’ve already been approved but your account still appears as free, there may just be a short syncing delay.

A couple of things to check:

Make sure you applied using the same email linked to your Figma account (if the emails don’t match, the upgrade won’t go through.)
If the emails do match and you’ve been verified, reach out to the Figma Education team at education@figma.com so they can take a closer look and ensure the upgrade is applied.
You can keep working on the free Starter plan in the meantime (all your files are safe, and any Pro features you unlock once upgraded will apply immediately.)

Hope it get resolved quickly!

Sign up

Login with SSO

Login to the community

Login with SSO