How long have you guys been waiting for support?

Hi Guys,

It’s been over 12 hours and I’m still waiting on some tech support, I’m betting “something is wrong” reqeust id: with a number and I’ve sent a ticket and no reply yet. Can I please get some assistance.

Ron

Have any of you encountered this issue, I’ve been waiting 24 hours now and I can’t move forward with anything until this bug is fixed. I’ve sent many customer service support help and no interaction. Has anyone encountered this problem and would like to hear your experience, much appreciate. Ron

Hey ​@Ron Raymond, I’m really sorry you’ve been left waiting!  I took a look and can confirm that your ticket (#1762517) is in the queue and has already been escalated to our Technical Quality team. I’ve also flagged the urgency again internally. That team is currently working through a backlog, which is likely why you haven’t received a response yet. 

I truly appreciate your patience here, someone should be getting back to you as soon as possible.

awesome, appreciate the reply. I think it would be a good feature to have in the ticket what the waiting time is for open tickets, so members have an idea of what to expect. Thank you. Ron

Hey ​@Ron Raymond! I hear you, it really helps to know what to expect when you have a ticket open. I’ll make sure this gets passed along to our Support team.

I can also see that our Technical Quality team has followed up on your ticket (#1762517), whenever you have a moment, please take a look at their reply.

Please let me know if there is anything else I can help with!