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how do i remove the educational thing. It keeps thinking I have an expired edducational account.

  • August 6, 2024
  • 1 reply
  • 56 views

how do i remove the educational thing. It keeps thinking I have an expired edducational account.

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1 reply

djv
Figmate
  • Community Support
  • 5221 replies
  • August 8, 2024

Hey @Douglas_Gayeton, thanks for reaching out and sorry for the trouble!

What troubleshooting steps have you tried so far?

  • logging out and back in
  • clearing your browser/desktop app’s cache
  • un-installing and re-installing the desktop app

Here’s how to clear the desktop app cache on a Mac:

  1. Quit the Figma desktop app
  2. Open Terminal.app and enter the following command:
    rm -rf “$HOME/Library/Application Support/Figma/”{Desktop,DesktopProfile}
  3. Try opening the desktop app again

Here’s how to clear the desktop app cache on Windows:

  1. Close the Figma desktop app
  2. Open the Start menu, and paste in this, followed by enter: %APPDATA%\Figma
  3. In the window that opens, delete the Desktop and DesktopProfile folders if they exist
  4. Launch the desktop app again