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January 20, 2023
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How do I find my invoices?

  • January 20, 2023
  • 35 replies
  • 36637 views

I’m feeling like an idiot. I’m on a professional plan, but I can’t find any invoices in my email and I can’t find anyplace in the Figma site to download previous invoices. This should be easy…been looking for 15 minutes and can’t find anything.

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Best answer by y_toku

Hi there,

Tanks for reaching out. According to the screenshot, it looks like a free plan. You don’t have a paid invoice with this account. Could you check if you’re logged into the right account?

Generally, you can check an invoice as following:

  1. From the file browser, click Admin.
  2. Click the Billing tab.
  3. Find the invoice you want to download in the list. The most recent invoice is at the top.
  4. Click the View invoice link to open the invoice in Stripe.
  5. Click the View invoice details to view a detailed invoice.
  6. Click Download to save a copy of the invoice.
Figma Learn - Help Center

Hope it helps!

Thanks,
Toku

35 replies

Ondrej_Klima
July 16, 2024

I usually don’t report things like that, but as paying costumer I have to say that the Billing UI/UX in Figma is just extreme failure. I tried to get to some old invoices and I just can’t see the billing history as the space admin (i don’t even see the tab). It’s also completely hidden in the space.
My gosh, if Figma itself wouldn’t be so good, this would be such a breaking point. Please fix this

Gayani_S
Figmate
Community Support
July 19, 2024

Hey @Ondrej_Klima, sorry to hear that the UX for billing if frustrating you! I hope I can provide you with some clarity here.

Any user with an owner or admin permission on a team with an active Professional subscription can access past invoices within Figma. Here’s how to do this:

  1. Log into Figma
  2. Select your team on the left side of the file browser
  3. Click on Billing
  4. Click on View invoice in the right-hand Status column to view or download your monthly or annual billing statement.

Here’s a guide from our Help Center with more information on this: View and download subscription invoices.

However, if you’ve cancelled your subscription and need previous invoices, please contact our support team and let them know the date range you need and they’ll send those through for you.

You’ve confirmed that you’re the admin in the team, can you send me a screenshot via DM so I can understand what you mean by it’s “completely hidden in the space”?

Ondrej_Klima
July 19, 2024

“However, if you’ve cancelled your subscription and need previous invoices, please contact our support team and let them know the date range you need and they’ll send those through for you.”

Well, that’s what I am taliking about. I just need to download some old invoices, I don’t have time to chitchat with someone about something so basic…

Also why do Invoices have team name instead of company by default? When I change it now, it won’t rewrite history so I have to manage it again… It’s so tiem consuming and frustrating

Gayani_S
Figmate
Community Support
July 19, 2024

Hey @Ondrej_Klima, I do get your frustration and understand that this is not the optimal solution. I’ll pass your feedback along to the team for consideration.

Appreciate for taking time to share your feedback with us!

July 23, 2024

This helped me a lot! Well hidden by Figma

Accounting_Perfsol
October 15, 2024

Hi! My name is Viktoria, and I’m a financial manager at PerfsolOU, we have our Figma subscription as a Professional plan, and every month we pay 75$, Figma sends the invoice for the August payment, but we need the invoice for the September payment, I read all instructions on the forum, but I don’t see the “Go to the Admin view” in our Profile, could you help me to find the September invoice?

y_toku
Figmate
y_tokuAnswer
Community Support
October 15, 2024

Hi there,

Tanks for reaching out. According to the screenshot, it looks like a free plan. You don’t have a paid invoice with this account. Could you check if you’re logged into the right account?

Generally, you can check an invoice as following:

  1. From the file browser, click Admin.
  2. Click the Billing tab.
  3. Find the invoice you want to download in the list. The most recent invoice is at the top.
  4. Click the View invoice link to open the invoice in Stripe.
  5. Click the View invoice details to view a detailed invoice.
  6. Click Download to save a copy of the invoice.
Figma Learn - Help Center

Hope it helps!

Thanks,
Toku

Accounting_Perfsol
October 15, 2024

Thank you for the answer, actually I found that for Perfsol company there is another email address for log in to the Figma, and I also find the September invoice)

Thank’s a lot!

Angelina7
November 26, 2024

Hi! I’m an owner of a team, but I don’t have an Admin option, how can I fix this?

y_toku
Figmate
Community Support
November 29, 2024

Hi Angelina,

As an owner, could you try checking the invoice as below? Generally, you can check an invoice as following:

  1. From the file browser, click Admin.
  2. Click the Billing tab.
  3. Find the invoice you want to download in the list. The most recent invoice is at the top.
  4. Click the View invoice link to open the invoice in Stripe.
  5. Click the View invoice details to view a detailed invoice.
  6. Click Download to save a copy of the invoice.

If it does’t work, please let me know!

Thanks,
Toku