I’m feeling like an idiot. I’m on a professional plan, but I can’t find any invoices in my email and I can’t find anyplace in the Figma site to download previous invoices. This should be easy…been looking for 15 minutes and can’t find anything.
Solved
How do I find my invoices?
Best answer by y_toku
Hi there,
Tanks for reaching out. According to the screenshot, it looks like a free plan. You don’t have a paid invoice with this account. Could you check if you’re logged into the right account?
Generally, you can check an invoice as following:
- From the file browser, click Admin.
- Click the Billing tab.
- Find the invoice you want to download in the list. The most recent invoice is at the top.
- Click the View invoice link to open the invoice in Stripe.
- Click the View invoice details to view a detailed invoice.
- Click Download to save a copy of the invoice.
Hope it helps!
Thanks,
Toku
This topic has been closed for replies.
I stopped paying Figma a few months ago, and I can’t see the admin section.
How can I access my old invoices?
Hi
When you downgrade from a paid plan to the free Starter plan, the admin section is no longer visible in your dashboard. I’ve gone ahead and created a support ticket on your behalf so our team can help retrieve those invoices for you. Your ticket number is #1442604 for reference, and someone from our support team will be in touch with you shortly.
Please don’t hesitate to let me know if there’s anything else I can do to help in the meantime!
It’s quite frustrating that accessing past invoices requires contacting support. For a SaaS, having invoices easily available should be a standard feature. I’d appreciate it if you could share this feedback with the relevant team.
Regards : Regnskapsfirmaet
Hi, I’m having the exact same issue.
I canceled my Figma subscription a while ago, and since then the Admin / Billing section has disappeared, so I can’t access or download any of my past invoices.
Could someone from the support team please help me retrieve my previous invoices, or open a support ticket on my behalf?
Hi
I’ve created ticket #1605730 on your behalf to have support assist with retrieving your previous invoices.
Someone from the team will review your account and be in touch soon.
Hello,
another canceled paid user trying to access their invoices here.
Still no update? I have to go through with support request and providing all the data (payment date, amount, last digits of card etc.) just to get a single PDF file that I should have access to?
Hi there, thank you for sharing your feedback. Our team is aware of this issue, we’ve shared your request internally.
When a paid account is downgraded to the Free plan, invoices are no longer available directly in your dashboard. Our Support team can still provide past invoices, but they need to verify the account owner first (especially if the request isn’t coming from the email associated with the Figma account or if you no longer have access to it. This verification step is required to protect billing information.)
Once the support team confirms your identity, they’ll be able to send the invoice PDF. Thank you for your understanding 🙏🏼
I’m feeling like an idiot. I’m on a professional plan, but I can’t find any invoices in my email and I can’t find anyplace in the Figma site to download previous invoices. This should be easy…been looking for 15 minutes and can’t find anything.
You should be able to find invoices under the billing section of your team settings in Figma. Sometimes they’re a bit hidden depending on permissions, so make sure you’re logged in with the right account.
Hi there,
I've been trying to obtain a copy of my invoice, but I understand that once a Professional Plan is cancelled, invoices are no longer accessible through the account.
I also opened a support ticket regarding this issue, but unfortunately I haven't received any response for over 10 days now. #1967452
At this point, I'm honestly wondering what a person needs to do to get a copy of an invoice around here.
Could someone please assist me in obtaining the invoice? I need it for accounting purposes.
Thank you in advance for your help.
Kind regards,
Hey
I've escalated your case internally and can confirm it has been assigned to an agent. They'll be in touch with you directly via your ticket #1967452 as soon as possible. Thanks so much for your patience! 🙏
Update: The support agent has sent to you the invoice, please check your inbox when you can.
I’ll go ahead and closed the topic here, thank you!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.