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Nan_Shwe_May
April 23, 2024
Solved

How can I remove credit card information in payment?

I would like to change personal credit card to company credit card in professional plan. So, I would like to remove personal card information and update card information in my account.

This topic has been closed for replies.
Junko3Solution
Figmate
April 24, 2024

Hi @Nan_Shwe_May, Thanks for reaching out about this!

If you’re a team owner or admin, you can easily update the payment method from your team’s settings tab. If you’re not, just reach out to them and they should be able to assist you with this!

For step-by-step instructions, you can check out our help center article here:
Update payment and invoice details - Change payment method

I hope this information is useful!

If you encounter any issues updating the payment method following the instructions, I recommend reaching out directly to our support team here: https://help.figma.com/hc/en-us/requests/new. Please remember to use your Figma account email when contacting them.

Thank you!

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5 replies

Figmate
Junko3Solution
Figmate
April 24, 2024

Hi @Nan_Shwe_May, Thanks for reaching out about this!

If you’re a team owner or admin, you can easily update the payment method from your team’s settings tab. If you’re not, just reach out to them and they should be able to assist you with this!

For step-by-step instructions, you can check out our help center article here:
Update payment and invoice details - Change payment method

I hope this information is useful!

If you encounter any issues updating the payment method following the instructions, I recommend reaching out directly to our support team here: https://help.figma.com/hc/en-us/requests/new. Please remember to use your Figma account email when contacting them.

Thank you!

    minhnhat0202
    minhnhat0202
    August 5, 2024

    This is not working, this article’s just only tell how to add new credit card to system, without provide how to remove existing card.

      Figmate
      Junko3
      Figmate
      August 20, 2024

      Hi there, Thank you for contacting us about this. Sorry for this confusion.

      I’m afraid that it’s currently not possible to delete a payment method without first adding a new one through self-service.

      If you would like assistance with this, please contact our support team using the email that is currently linked to the admin account from here: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=9707134248215

      Thanks,

      Gergely_Tilly
      Gergely_Tilly
      September 2, 2024

      This is a really dark design pattern. I want to remove my card details from Figma, but I’m unable to do so. Is this compliant with GDPR? As a European citizen, I don’t believe it is. Additionally, I was charged for seats I didn’t approve. This is unacceptable, and I’m considering taking legal action.

        Figmate
        Junko3
        Figmate
        September 3, 2024

        Hi there, we appreciate you taking the time to share your your concern with us. Your input is valuable to us.

        If you wish to remove your credit card information, our support team can assist you. Please contact our support team as mentioned in the previous comment. You can also refer to How does Figma approach GDPR? for more information.

        So sorry to hear that you experienced this charge. I see that you have already contacted our support team and are in conversation about this. Please wait for a reply from our support team.

        For others in the community who may have a similar issue, this typically occurs when additional seats are added outside the original annual agreement. - There are additional charges in my Figma bill

        As mentioned in How do people get a paid seat?, the “Viewer” seat can self-upgrade to full seats without approval from the team admin.

        To prevent additional charges in the future, you can also change the team’s default role in the admin settings from “Viewer” to “Viewer - Restricted.” This will assign a restricted role to any new team collaborators, allowing only admins to upgrade them to paid editors. - Set default roles

        We also recommend that an admin sets up email notifications to monitor who has upgraded and the actions that led to their upgrade. - Get notified when people upgrade to an editor role

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