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FOFF
FOFF
New Member
Sep 1, 2025 11:48 AM UTC
Solved

help urgent

i had an account with a subscription that i lost the password to and anyway of retreiving it, how can i cancel this subscription, the gmail i believe is (redacted by the moderator due to PII)

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Celine_
Celine_Solution
Community Support
Sep 1, 2025 1:57 PM UTC

Hi ​@FOFF , thanks for sharing the details! I was able to locate your support ticket (case #1490796) and have already escalated it internally. Someone from the team will be in touch with you soon 🙏🏼

In the meantime, a good first step is to try resetting your password using the email address linked to that account. You can follow the steps outlined in our Help Center article:

https://help.figma.com/hc/en-us/articles/4418812476695-Reset-your-password 

I also went ahead and removed your personal details from your post to protect your privacy.

Thanks so much for your patience!

Update: The agent is waiting for your response for further investigation. Please check your inbox when you have a moment, thank you!

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1 reply

Celine_
Figmate
Celine_Solution
Community Support
Sep 1, 2025 1:57 PM UTC

Hi ​@FOFF , thanks for sharing the details! I was able to locate your support ticket (case #1490796) and have already escalated it internally. Someone from the team will be in touch with you soon 🙏🏼

In the meantime, a good first step is to try resetting your password using the email address linked to that account. You can follow the steps outlined in our Help Center article:

https://help.figma.com/hc/en-us/articles/4418812476695-Reset-your-password 

I also went ahead and removed your personal details from your post to protect your privacy.

Thanks so much for your patience!

Update: The agent is waiting for your response for further investigation. Please check your inbox when you have a moment, thank you!

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