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Hello!

I have a Figma Pro account registered to the email address [redacted by forum admin/moderator to remove PII]. I just renewed the plan today and now I’m having an issue with that email. I originally created it solely to use the Figma account, but when I tried to change it to a new email I’m using now, the verification step sends a code to 3redacted by forum admin/moderator to remove PII] and says that this address no longer exists on Gmail. I can’t access it, nor can I recreate it.

In short, I’m unable to update the email on my account and need assistance. I’d like to switch it torredacted by forum admin/moderator to remove PII]. I’ve already sent two support requests but haven’t received a response.

Could you please help me change my account email?

Thank you very much, and I look forward to your reply!

Hi ​@Vico Pinico, 
 

I understand you're having trouble updating the email address on your Figma account.

I checked internally, and one of our specialists is already working on your support ticket — so please rest assured that you’ll hear back soon. I’ll also add a note to your ticket to let the team know you reached out here on the forum as well.

Note: For your privacy, we’ve removed the email addresses from your post.

Thanks for your patience!

Hi ​@Vico Pinico, 
 

I understand you're having trouble updating the email address on your Figma account.

I checked internally, and one of our specialists is already working on your support ticket — so please rest assured that you’ll hear back soon. I’ll also add a note to your ticket to let the team know you reached out here on the forum as well.

Note: For your privacy, we’ve removed the email addresses from your post.

Thanks for your patience!



Thank you, I will wait.

Hi, sorry for the message, but I've been waiting for four days and haven't heard back. I need to resolve this. I can't access my office computer.

Can anyone help me?

Hey ​@Vico Pinico - please don’t apologize. I looked into this, and I was able to get this escalated on the support side. You should have received a follow-up. Can you let me know if you did not receive it?

Hey ​@Vico Pinico - please don’t apologize. I looked into this, and I was able to get this escalated on the support side. You should have received a follow-up. Can you let me know if you did not receive it?

I didn't receive it. I specified there that the email address for the account where Figma is active, but I don't have access. The email account no longer exists and I need to replace it.

If you sent the reply to the email address that Figma is active, I won't receive it.

But if you send it to the email address I specified here and am contacting you, I will have access to it.

I'm waiting, thank you for your reply.

Just to let you know, you replied to my email, okay? Thank you very much, I'll deal with it there now.

Thank you for confirming ​@Vico Pinico! I also saw that you’ve got the active conversation going on, so things should be settled! I’m going to close this topic now, but if anything else comes up regarding this, please do continue to reply back to the email you have with Keyona.

 

If you have any other questions outside of your account access, feel free to create a new topic or PM me 🙂 Have a good one!

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