I’ve been having issues trying to select content of a gram or group, I now have to click numerous time just to select an element this happens on my MacBook (Pro, 2019 - software fully updated to the latest) both on web and the app, but it doesn’t happens on my windows pc.
I’ve tried uninstalling and reinstalling, reset my Mac (lost my files) still yet issues still persists.
@Celine_Figma @ I’m trying to upload a video for better understanding it won’t let me cause I’m a new user
This is the expected behavior. If you want to directly select what is below your mouse cursor, press ctrl+click
Hey everyone!
As Jairo explained, the workaround can help you.
Though, it seems a bit odd as you said that you don’t have the same behaviour in Mac and Windows. As a first workaround, please also try to clear out your cache (here are the steps in the article) and force-quit to see if that helps.
If not, I’d recommend you to reach out directly to the support team with a quick video recording: here.
Our support team can investigate it further. Be sure to use the email associated with your Figma account, mention the steps you have done, and also share your device specs, a link to the file, and share the file with support-share@figma.com (with edit access), so they can take a closer look. Thank you!
cleared my cache, issue still persist…what Jairo suggested is not related to what i am experiencing, this started happening last friday, so it’s not like i’ve never used Figma on my mac before, prior to that i only have to doublr click…now that doesnt work
Thanks for the recoding video. Hmm not sure what the root cause may be on my end. I see on our back end that you have filled out a ticket. For your reference, your ticket number is: #963117 .
Thanks for your patience in the meantime, our support team will have a look at it 🙏
(Feel also free to share an update after checking with the support team for the community!)
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