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Question

Grey Screen on all Designs

  • November 12, 2025
  • 2 replies
  • 21 views
UniqueUSername

Hi everyone,

So I have an assignment due till 12pm. However, when I try and access my designs on figma, I just get a grey screen.

I tried clearing all browser data on safari (that didn‘t work), I then tried if I would see anything on the App (that didn‘t work), I then deleted the app, restarted the ipad and re-downloaded the figma app - no success. I then installed Firefox - that didn‘t work. I then tried it via chrome (also tried clearing the cache there - neither worked). Nothing worked. None of my own designs nor those shared with me work.

 

I ran out of option 2 attempts ago.

 

Slowly losing hope.

 

Can anyone help? Please?

2 replies

UniqueUSername
  • UniqueUSername
  • Author
  • New Member
  • 1 reply
  • November 12, 2025

 

J
Figmate
  • Junko3
  • Figmate
  • 2624 replies
  • November 13, 2025

Hi ​@UniqueUSername,

 

I understand you’re seeing a gray screen when trying to access your Figma design files on your iPad.

 

You mentioned that you’ve already tried accessing Figma using supported browsers (Safari, Firefox, and Chrome) as well as the Figma for iOS app, cleared your browser cache, and even reinstalled the app — but the issue still persists.

I noticed that you’ve also reached out to our Support team via ticket #1594875, and our Technical Quality Specialist, Joann, is already assisting you by:

  • Suggesting that you upgrade to iOS 26

  • Requesting additional information to investigate further

Please check your email for her latest message and reply there so she can continue troubleshooting this issue.

I’ll share this post with her as additional context so you can continue the conversation directly in your support ticket. If you have any further updates or questions, please keep the discussion within that ticket.

 

For other community members, here’s the related guide: Guide to the Figma mobile app — including the download link for the mobile app.

You might also want to check the section on Troubleshooting access issues on iOS devices with Lockdown Mode enabled in that guide.

 

Thanks,


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