"Go to main component" doesn't focus correctly

Hey @Mathieu11, glad to hear clearing the cache and restarting resolved your issues.

Feel free to reach out if you should run into any further issues!

I’ve got this problem which I haven’t noticed until recently. It’s now Oct 2024. I’m also using legacy UI, because I’m too busy to deal with a new UI right now, if that makes any difference.

Hey @Glennis1, I’m sorry to hear you’re running into this issue!

Community members have mentioned that clearing the cache and force-quitting Figma, then reopening it in a new browser window or restarting the desktop app, has helped resolve the problem. Have you had a chance to try that yet?

If that doesn’t work, could you confirm a couple of things for me?

• Does this happen in both the desktop app and browser, or just one?
• Is the issue specific to a certain file, or are all your files affected?

Thanks in advance!

I have a similar issue after migrating hundreds of components.
When I click go to main component, it links to the file but doesn’t zoom to the main component.

I cut and pasted the components from my project file to a design system file.
Published both files but seems like it’s not the issue.

I tried clearing cache, restart and opening it on desktop app and browser but it doesn’t work.

Hi @Megan_Kam, thank you so much for going through those troubleshooting steps already—I know it’s frustrating when nothing seems to resolve the issue. I’ve gone ahead and created a support ticket for you; your ticket number is #1168790.

Please share your file link with the support team, to investigate what’s causing this.

Our team typically responds within 24 hours, though with the current high volume, there might be a slight delay. Thank you for your patience, and we’ll do our best to get back to you as quickly as possible!

Please feel free to reach out if you have any other questions or need further assistance in the meantime.

I have started facing this issue randomly on a project I am working on. 

The main component is in my design system library (published).

Within a project file, when I right click → go to main component on any instance, all it does is open the design system file. 

It does not point to the actual main component, neither the correct page of the main component. 

Need urgent help on this!

Hey ​@okishan, thank you for reaching out! I can understand your frustration, let me help sorting out this issue. 

Can you let me know if this is happening in the browser, the desktop app or both?

Community members have mentioned that clearing the cache and force-quitting Figma, then reopening it in a new browser window or restarting the desktop app, has helped resolve the problem. Have you had a chance to try that yet?

For the desktop app: Clear Desktop Cache

For browsers, here are guides for each:

• Google Chrome
• Safari
• Mozilla Firefox
• Microsoft Edge

Please let me know if clearing the cache is resolving the issue, happy to help out further! 

Hi 

I still haven’t received any update from support or billing as to the refund and when this will happen?