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zsjd1997
New Member
Sep 4, 2025 1:05 PM UTC
Solved

Get a refund from figma

One unexpected annual payments have been made.
I’d like to refund it.

My Unique handle:

@af993ffc_b5ac_4

    This topic has been closed for replies.
    Celine_
    Celine_Solution
    Community Support
    Sep 4, 2025 1:40 PM UTC

    Hi there! This usually happens when there are more paid / Full seat on the plan than expected.

    As I don’t have the tools to check account details --and for security reasons I can’t share account-specific info publicly in the Forum-- , I’d recommend you reaching out directly to our support team by filling out this form here. They can review the charges and make correction if needed. (Please also make sure to use your Figma email account in the form). Thank you!

    1 reply

    Celine_
    Figmate
    Celine_Solution
    Community Support
    Sep 4, 2025 1:40 PM UTC

    Hi there! This usually happens when there are more paid / Full seat on the plan than expected.

    As I don’t have the tools to check account details --and for security reasons I can’t share account-specific info publicly in the Forum-- , I’d recommend you reaching out directly to our support team by filling out this form here. They can review the charges and make correction if needed. (Please also make sure to use your Figma email account in the form). Thank you!