I would like to inquire about the recovery and relocation of my account.
I used to use my existing account, [redacted by forum admin/moderator to remove PII] Google Link, but as soon as I graduated from school, my account was suspended and became unusable. In this case, I would like to transfer all the projects in this account to my account, [redacted by forum admin/moderator to remove PII] . I would like to inquire about this.
You can authenticate that [redacted by forum admin/moderator to remove PII] is the owner of the account. It may be a certificate of school graduation or enrollment.
I sincerely hope that the files will be recovered and transferred!
For answers to related content and additional resolution confirmations, please contact [redacted by forum admin/moderator to remove PII] ! You can check my information and contact information.
File transfer due to account suspension
Due to school graduation, the school email account is disabled. In this case, I would like to ask if it is possible to recover and transfer the project file to another account through authentication, etc. I really hope the file is recovered.
This is an account I created for recovery and I want to recover to this account. Previous account information and authentication are available as much as possible.
that was possible
Hi
I understand you're having trouble accessing the email address connected to your Figma account.
While we can't directly transfer files to a different account, our support team can help you update the email on your current account through a support request, if you can't change it yourself.
It appears you're already in conversation with one of our specialists.
Just to reassure you, the security of your account is our top priority, so we handle all account detail changes with great care. Please kindly wait for their response to your ticket.
Thank you for your understanding.
Note: We've removed personal information for your privacy.
Hi
I understand you're having trouble accessing the email address connected to your Figma account.
While we can't directly transfer files to a different account, our support team can help you update the email on your current account if you can't change it yourself through a support request.
It appears you're already in conversation with one of our specialists.
Just to reassure you, the security of your account is our top priority, so we handle all account detail changes with great care. Please kindly wait for their response to your ticket.
Thank you for your understanding.
Note: We've removed personal information for your privacy.
Thank you for your answer!
First of all, I'm communicating through a Figma mail inquiry!
I'm communicating with Request 1314258 number but I still haven't heard back from you in the closing stages, so I'm writing
If you can help me, I hope you can help me solve the problem
Thank you again for your kind reply!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.