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I’ve been working on a file for over a month.  It was in my drafts folder and suddenly when I clicked on Figma app today it said something about can’t access so I hit refresh and now the file is completely gone.

Giving context - this was my file and was not shared with anyone.  It’s extremely important as it was due literally today and finished working on it last night.

Can anyone help?

Hi ​@Sean Farrell , Thanks for contacting us! We appreciate you reaching out.

 

I understand you're concerned about this issue. I've noticed you have two open support tickets related to it, and our support specialists are already working to assist you.

Would you mind checking the responses from our specialists in those tickets and letting them know if you have any updates or further questions?

 

Thank you for your understanding and cooperation.