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20240620-145528

Hi there! Thanks for sharing the video recording and for flagging this!

Hmm this is odd, it’s hard to know the root cause without investigating the file. Is it happening to this specific file or any files? And does the issue occurs on browser, desktop app or both?


As a first workaround, if it only happens on desktop app, can you try to clear out the cache and force-quit to see if that helps? You can follow the steps: here.

Please also check the troubleshooting checklist to see if that helps before reaching out to support.


If not, I’d recommend you to reach out directly to the support with a copy of your file whre you encounter the issue and share access with support-share@figma.com as an Editor: here

Be sure to use your Figma email account, and please also mention the steps you have done. Thank you!


Due to compatibility issues with Chinese fonts, it only recently occurred